Chick-fil-A is the inventor of the chicken sandwich and one of the most admired companies in the world
Challenges
Chick-fil-A has grown at a rapid pace and strategic decisions have increased importance and impact for the company and operators. Ability to provide enhanced analytics to support decision making processes had become company mandate.
- Company needed approach for establishing trust in leveraging analytics, in addition to knowledge, experience and intuition, to help guide management decisions
- Along the journey, needed to ensure support, acceptance and adoption of analytical tools and approaches across functional areas
Approach
Created a road map for developing world-class analytics capabilities across organization. Activities included
- Developing understanding of current & potential user needs and priorities
- Creating shared analytics capability vision & road map
- Identifying critical analytics capability enablers
- Evaluating & selecting analytics tool(s)
- Answering most urgent analytics questions
- Developing change management strategy
Results
- Helped create basis for leading-edge analytics capability development
- Facilitated greater degree of fact-based problem solving, recommendation development and decision-making
